Version: 1.0 | Effective Date: To Be Announced | Document Owner: BuyNoks Logistics Division
This section defines the rules governing shipment acceptance, pickup scheduling, packaging verification, weight verification, shipment refusal, and pickup responsibilities applicable to all shipments handled by BuyNoks Logistics.
BuyNoks Logistics shall accept only those shipments that comply with applicable laws of India, are properly packed and sealed, contain accurate shipment information, are booked through authorized BuyNoks channels, are serviceable within the BuyNoks logistics network, and do not fall under the prohibited or restricted items list.
Sellers may request a pickup through the BuyNoks Seller Panel or any other officially designated platform. Each pickup request must include accurate details, including: Pickup address, Delivery address, Recipient details, Product description, Declared shipment value, Actual weight, Package dimensions (Length × Width × Height), Number of packages, Payment mode (Prepaid/COD).
The Seller is solely responsible for ensuring that every shipment is packed securely to withstand normal handling and transportation. Packaging should protect the product from impact, vibration, moisture, and dust, prevent leakage, breakage, or tampering, and be appropriate for the weight and nature of the goods.
BuyNoks reserves the right to verify Actual Weight and Volumetric Weight. Shipping charges shall be calculated based on whichever is higher. If a discrepancy is found, BuyNoks may revise shipping charges, recover additional charges, or delay shipment processing.
BuyNoks may refuse to collect a shipment if packaging is inadequate, the shipment contains prohibited or hazardous goods, required documentation is missing, the shipment exceeds operational limits, the pickup location is unsafe or inaccessible, or incorrect booking information has been provided.
This section establishes the pricing principles applicable to Forward Shipping Services offered by BuyNoks Logistics.
Forward Shipping Charges shall be determined based on pickup location, delivery location, distance travelled, delivery zone, actual weight, volumetric weight, shipment dimensions, number of packages, delivery service selected, product category, special handling requirements, applicable taxes, and additional operational surcharges.
Forward Shipping Charges are primarily calculated based on the road distance between pickup and delivery locations. Illustrative distance categories: 0–3 km, Above 3 km up to 5 km, Above 5 km up to 10 km, Above 10 km up to 15 km, Above 15 km up to 20 km, Above 20 km.
Shipping charges shall always be calculated using whichever is greater: Actual Weight or Volumetric Weight.
Additional charges may apply for: Same-Day Delivery, Oversized Shipments, Heavy Goods, Remote Area Surcharge, Waiting Charges, Reattempt Charges, and Fuel & Operational Surcharge.
Every shipment shall be subject to a minimum shipping charge as prescribed in the prevailing Shipping Rate Card, irrespective of shipment distance or weight.
This section establishes the standard rules for determining chargeable weight, shipment dimensions, measurement procedures, and additional weight charges.
Shipping charges shall be calculated on the Chargeable Weight, which is the higher of Actual Weight or Volumetric Weight.
Volumetric Weight represents the space occupied by a shipment during transportation. BuyNoks shall calculate Volumetric Weight using the standard formula published in the applicable Shipping Rate Card.
If declared shipment weight differs from verified weight, BuyNoks may revise applicable shipping charges, recover additional shipping charges, adjust seller settlements, or delay processing until discrepancies are resolved.
Where a shipment exceeds the base weight applicable to the selected pricing slab, Additional Weight Charges shall apply. Additional Weight Charges shall be calculated according to the prevailing Shipping Rate Card.
This section establishes the rules governing COD shipments, payment collection, remittance, failed COD deliveries, customer refusals, and responsibilities of Sellers, Customers, and Delivery Partners.
COD is available only for serviceable locations approved by BuyNoks. BuyNoks may enable or disable COD for any Seller, product category, PIN Code, Customer account, or geographic region based on operational, commercial, fraud-risk, or regulatory considerations.
BuyNoks may levy a COD Handling Charge for shipments processed under the Cash on Delivery service. The applicable charge shall be specified in the prevailing Shipping Rate Card.
Where BuyNoks collects COD payments on behalf of Sellers, the collected amount shall be remitted to the Seller after deducting applicable shipping charges, COD handling charges, RTO charges, platform fees, and taxes.
If the Customer refuses to accept the shipment or declines to pay the COD amount at the time of delivery, the shipment may be returned to the Seller as a Return to Origin (RTO) shipment. Applicable Forward Shipping Charges and RTO Charges may apply.
This section establishes the rules governing RTO shipments handled by BuyNoks Logistics.
Return to Origin refers to the transportation of an undelivered shipment from the Customer's delivery location back to the original Seller due to refusal, failed delivery attempts, incorrect address, non-availability, or other applicable circumstances.
RTO is a chargeable logistics service. Applicable RTO Charges shall be determined according to the prevailing BuyNoks Shipping Rate Card. Unless otherwise agreed in writing, the Seller shall be responsible for applicable RTO Charges.
Forward Shipping Charges remain payable irrespective of whether the shipment is successfully delivered or subsequently returned through the RTO process.
A shipment may be returned to the Seller due to: Customer refused to accept the shipment, Customer refused to pay the COD amount, Customer was unavailable after permitted delivery attempts, Incorrect, incomplete, or invalid delivery address, Incorrect or unreachable contact number, Delivery location found to be unsafe or inaccessible, Customer requested cancellation after dispatch.
This section establishes the rules, procedures, charges, and responsibilities related to Reverse Pickup and Return Logistics services.
Reverse Pickup refers to the transportation service where a shipment is collected from the Customer's location and returned to the Seller for returns, exchanges, warranty claims, or service requests.
Reverse Pickup is a chargeable logistics service. Applicable Reverse Pickup Charges shall be determined according to the prevailing BuyNoks Shipping Rate Card.
The responsibility for Reverse Pickup Charges shall be determined according to the BuyNoks Return Policy, the applicable Seller Agreement, the reason for return, and product category.
This section establishes the rules for calculating and applying Additional Weight Charges and Handling Charges for shipments that exceed standard weight limits or require special handling.
Where a shipment exceeds the base weight applicable to the selected pricing slab, Additional Weight Charges shall apply. These charges shall be calculated according to the prevailing BuyNoks Shipping Rate Card.
Handling Charges may apply where shipments require manual loading or unloading, special equipment, additional manpower, multiple-person handling, or special vehicle arrangements.
Shipments exceeding the maximum permissible handling weight for a single Delivery Partner may require additional manpower, special lifting equipment, or dedicated transport vehicles. Additional operational charges may apply.
This section establishes the payment terms, billing procedures, settlement cycles, and financial processes applicable to Sellers using BuyNoks Logistics services.
Sellers shall be billed for Forward Shipping Charges, RTO Charges, Reverse Pickup Charges, COD Handling Charges, Additional Weight Charges, Handling Charges, Remote Area Charges, Waiting Charges, Reattempt Charges, and any other applicable logistics charges.
The settlement cycle for Seller payments shall be determined by BuyNoks and may vary depending on Seller subscription plan, transaction volume, risk assessment, and operational requirements.
Seller settlements may be processed through bank transfer, wallet credit, or other approved payment methods. Processing timelines may depend on banking systems and payment providers.
This section establishes the tax compliance, invoicing, and payment terms applicable to BuyNoks Logistics services.
All logistics services provided by BuyNoks shall be subject to Goods and Services Tax (GST) as applicable under Indian law. The applicable GST rate shall be determined based on the service classification and prevailing tax regulations.
BuyNoks shall issue GST-compliant invoices where required by law. Invoices shall include BuyNoks GSTIN, Seller GSTIN (where applicable), invoice number, invoice date, service description, taxable value, GST amount, and total amount.
Where required under GST regulations, Sellers must generate and provide E-Way Bills for shipments exceeding the prescribed value threshold. Failure to provide E-Way Bills may delay or prevent shipment movement.
Sellers are solely responsible for their own tax compliance, including GST registration, filing, and payment obligations. BuyNoks does not provide tax advisory services.
This section establishes the tracking services and proof of delivery procedures provided by BuyNoks Logistics.
BuyNoks may provide shipment tracking through Website, Seller Dashboard, Customer Dashboard, Mobile application, SMS, and Email.
Tracking information may include Shipment ID, Order ID, Pickup status, Transit status, Delivery status, NDR status, RTO status, and Delivery confirmation.
Proof of Delivery may include OTP, Digital confirmation, Signature, Photograph, GPS location, Timestamp, and System-generated delivery records.
Where available, BuyNoks may use GPS and location information for route monitoring, delivery verification, operational management, security, and service improvement.
This section establishes the procedures for reporting, investigating, and compensating lost or damaged shipments handled by BuyNoks Logistics.
A shipment may be classified as lost following reasonable investigation where the shipment cannot be located or recovered despite operational efforts.
A shipment may be classified as damaged when the product suffers physical damage during transportation due to mishandling, accidental damage, or transportation-related incidents. Damage caused due to improper packaging by the Seller or Customer may not qualify for compensation.
Claims must be submitted within the timeframe specified by BuyNoks after delivery completion, shipment return, detection of loss or damage, or shipment status confirmation. Claims submitted after the prescribed period may not be accepted.
Claim submission may require Order ID, Shipment ID, Invoice copy, Product details, Product value proof, Packaging photographs, Damage photographs/videos, Delivery proof, and Pickup proof.
BuyNoks shall not be responsible for damage caused due to poor packaging, insufficient protection, incorrect labeling, leakage due to Seller packaging failure, or product defects.
This section establishes minimum packaging requirements for shipments processed through BuyNoks Logistics.
The Seller must ensure that every shipment is properly packed, securely sealed, suitable for the product being transported, adequately protected against normal transportation handling, and correctly labelled.
Packages should be appropriately protected against impact, compression, vibration, dust, moisture, and normal transportation handling.
Fragile products must use appropriate protective material, including bubble wrap, foam, corrugated protection, cushioning material, and strong outer packaging.
Liquid products must be leak-proof, properly sealed, appropriately cushioned, and packed to prevent leakage into other shipments.
Damage caused by inadequate or improper Seller packaging may not qualify for logistics compensation.
BuyNoks may provide shipment tracking through Website, Seller Dashboard, Customer Dashboard, Mobile application, SMS, Email, and other authorised communication channels.
Tracking information may include Shipment ID, Order ID, Pickup status, Transit status, Delivery status, NDR status, RTO status, and Delivery confirmation.
Tracking updates are generated from operational and technology systems and may occasionally be delayed due to network failures, system maintenance, third-party technology failures, or operational circumstances.
Where available, BuyNoks may use GPS and location information for route monitoring, delivery verification, operational management, security, and service improvement.
BuyNoks may review system records, GPS information, communication records, and delivery evidence when resolving tracking disputes.
NDR refers to a shipment for which a delivery attempt has not resulted in successful delivery.
NDR may occur due to customer unavailable, customer unreachable, incorrect address, incorrect PIN Code, customer refusal, address inaccessible, delivery location closed, COD payment unavailable, or other operational reasons.
BuyNoks or its Delivery Partner may attempt to resolve NDR through customer contact, address confirmation, delivery rescheduling, additional delivery attempt, or other operational procedures.
If NDR remains unresolved after applicable delivery attempts, BuyNoks may initiate RTO.
Where applicable, additional reattempt charges may be imposed according to the applicable BuyNoks Rate Card.
A shipment may be classified as lost following reasonable investigation where the shipment cannot be located or recovered.
A shipment may be classified as damaged where physical damage occurs during transportation due to handling or logistics-related circumstances.
Lost or damaged shipment claims must be reported within the applicable claim period.
BuyNoks may require Shipment ID, Invoice, Product value proof, Packaging photographs, Damage photographs or video, Pickup records, and Delivery records.
BuyNoks may investigate claims using tracking records, GPS information, pickup evidence, delivery evidence, partner statements, photographs, and system logs.
Damage resulting from inadequate Seller packaging may be excluded from compensation.
Compensation shall not be automatic merely because a claim has been submitted. Each claim shall be assessed based on evidence and applicable liability terms.
Where BuyNoks accepts liability, compensation may be limited to the applicable declared shipment value, contractual liability limit, insurance coverage, or published claim limit.
BuyNoks shall not be liable for losses caused by improper packaging, incorrect information, prohibited goods, seller misconduct, customer misconduct, Force Majeure Events, or third-party failures beyond reasonable control.
To the maximum extent permitted by applicable law, BuyNoks shall not be responsible for indirect, consequential, or business losses arising from logistics delays or service interruptions.
Approved compensation may be settled through Seller wallet, bank transfer, account adjustment, or other approved settlement methods.
This section establishes general service-level expectations for BuyNoks Logistics.
Pickup timelines may vary according to location, shipment volume, seller availability, delivery partner availability, and operational conditions.
Estimated transit times are indicative and may vary due to distance, route, weather, operational conditions, government restrictions, and Force Majeure Events.
Delivery timelines are estimates unless specifically guaranteed under a separate written agreement.
RTO processing and return timelines may vary depending on delivery attempts, location, seller availability, and transportation conditions.
SLA commitments may be affected by incorrect addresses, customer unavailability, seller delays, remote locations, holidays, Force Majeure Events, and third-party service disruptions.
END OF BUY NOKS LOGISTICS POLICY
Version: 1.0 | Company: BuyNoks | Document: BuyNoks Logistics Policy | Applicable Region: India
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