Last updated: January 2026
Welcome to buynoks. By accessing or using our website, mobile site, or services, you agree to be bound by the following Terms & Conditions. Please read them carefully.
buynoks is a technology-enabled marketplace platform that connects buyers and sellers for business-to-business (B2B) and business-to-consumer (B2C) transactions.
By using buynoks, you confirm that:
buynoks reserves the right to suspend or terminate access if false or misleading information is found.
⚠️ Unused leads, benefits, or features do not carry forward to the next billing cycle.
A "lead" is considered successfully delivered when:
buynoks does not guarantee:
Replacement will be considered only under the following conditions:
❌ Replacement will NOT be provided for:
Replacement limits are subject to the user’s active plan.
All payments made on buynoks are non-refundable.
This includes but is not limited to:
Refunds will not be issued for dissatisfaction, low conversion, or unused benefits.
buynoks may offer Verified Seller or similar verification badges as part of certain plans or as paid add-ons.
buynoks reserves the right to revoke verification at any time without notice if misuse or misrepresentation is detected.
Users may purchase additional services such as:
Add-ons are:
Users are responsible for compliance with their own tax obligations.
buynoks reserves the right to:
Such changes may apply prospectively and do not require prior notice.
Users agree not to:
Violation may result in immediate suspension or termination.
buynoks may suspend or terminate accounts without notice if:
No refunds will be provided in such cases.
buynoks shall not be liable for:
Maximum liability, if any, shall not exceed the amount paid by the user in the last 30 days.
You agree to indemnify and hold buynoks harmless from any claims, damages, or disputes arising from your use of the platform.
These Terms shall be governed by the laws of India.
All disputes shall be subject to the exclusive jurisdiction of courts located in India.
For any questions regarding these Terms, contact:
By using buynoks, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
Our platform acts only as a lead connection service. Our responsibility is limited to connecting a buyer and seller through a phone call.
We do not:
Once a call is successfully connected, our service is considered fulfilled.
A lead is considered successfully delivered when:
Call outcome, buyer interest, negotiation result, or sale completion are not part of lead validity.
Lead replacement is applicable ONLY in case of verified technical failure, such as:
Lead replacement is NOT applicable in following cases:
All replacement requests are subject to system verification and final approval by platform.
Replacement limits depend on subscribed plan:
Replacement requests must be raised within 24 hours of call attempt. Each lead can be requested for replacement only once.
Leads may be shared with multiple sellers depending on subscription plan.
The platform does not guarantee exclusivity, unless explicitly stated.
Leads must be used within validity period of subscribed plan:
Unused leads expire automatically and are not refundable or transferable.
Badges such as Verified Seller or Trusted Business are issued based on internal checks and platform discretion.
The platform reserves right to add, modify, or remove badges and listing priorities at any time without prior notice.
Support is provided as per subscription plan:
Response times are indicative, not guaranteed.
All subscription payments are non-refundable.
No refunds will be issued for:
Any misuse of platform, including but not limited to:
May result in temporary suspension or permanent termination of account without refund.
The platform shall not be liable for:
Our maximum liability, if any, shall not exceed the subscription amount paid.
We reserve the right to:
Continued use of the platform constitutes acceptance of updated terms.
These Terms & Conditions shall be governed by and interpreted under the laws of India. Any disputes shall fall under the jurisdiction of courts located in [Your City/State].
buynoks supports different seller categories including but not limited to:
The platform reserves the right to determine, classify, modify, or reclassify seller categories based on submitted information and verification requirements.
Submission of registration information does not guarantee approval.
buynoks reserves the right to approve, reject, suspend, or remove any seller account without prior notice.
buynoks may allow eligible users without GST registration or business licenses to sell products under a Non-GST Seller category.
Non-GST sellers acknowledge and agree that:
buynoks reserves the right to request additional documents or suspend such accounts at any time.
buynoks may collect documents including but not limited to:
Submission of documents does not guarantee approval.
buynoks may verify, reject, or request additional information at its sole discretion.
Providing false, misleading, manipulated, or invalid information may result in:
buynoks may operate a distributor referral program.
Distributors acknowledge and agree that:
buynoks may suspend, revoke, cancel, or modify distributor benefits without prior notice if misuse, fraud, manipulation, or suspicious activity is detected.
Distributor earnings may include:
One-Time Seller Joining Rewards:
One-time rewards:
Recurring commissions:
Distributor may receive a 4% commission on eligible seller subscription renewals, repurchases, or upgrades
Commission conditions:
buynoks reserves the right to hold, review, reverse, modify, delay, or cancel commissions in cases of:
buynoks's decision regarding commissions shall be final.
buynoks may operate service centers for lead management and seller onboarding activities.
Service centers:
buynoks reserves the right to suspend or terminate service center access at any time.
Information collected through preliminary seller interest forms including seller-registration-handler.php is treated only as lead information.
Lead information:
A seller account becomes active only after completing the official seller registration process.
buynoks acts solely as a technology platform connecting buyers and sellers.
buynoks does not:
Users transact at their own risk.
buynoks reserves the unrestricted right to:
Such changes may take effect immediately.
Users acknowledge that:
These Terms & Conditions constitute the complete agreement between users and buynoks and supersede prior understandings or communications.
This document was last updated on May 20, 2026. By using our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.
The following terms govern the use of BuyNoks Logistics services for shipment transportation, delivery, and related logistics operations.
1.1 Introduction
Welcome to BuyNoks Logistics, the integrated logistics and delivery network operated by BuyNoks to facilitate the transportation of goods between Sellers and Customers using a secure, transparent, and technology-driven delivery ecosystem.
BuyNoks Logistics has been established with the objective of providing efficient, reliable, affordable, and scalable logistics solutions for businesses and consumers across India. The service is initially launched within Chhindwara District, Madhya Pradesh, with planned expansion to other districts of Madhya Pradesh and subsequently to additional regions of India.
This Logistics Policy governs all logistics-related services offered through the BuyNoks platform, including but not limited to shipment pickup, transportation, delivery, Cash on Delivery (COD), Return to Origin (RTO), reverse pickups, shipment tracking, seller settlements, and other logistics services introduced from time to time.
By booking a shipment, requesting a pickup, accepting delivery services, or otherwise using BuyNoks Logistics, Sellers, Customers, Delivery Partners, and other users acknowledge that they have read, understood, and agreed to comply with this Logistics Policy, the BuyNoks Terms & Conditions, Privacy Policy, and all other applicable platform policies.
1.2 Key Definitions
BuyNoks: The e-commerce marketplace platform, together with its logistics services, technology platform, employees, representatives, authorised agents, and approved delivery partners.
Seller: Any individual, retailer, wholesaler, manufacturer, distributor, brand owner, or business entity registered on BuyNoks for the purpose of selling goods.
Customer: Any person or entity purchasing products through the BuyNoks platform.
Delivery Partner: Any individual, contractor, fleet operator, transportation company, courier agency, or logistics partner authorised by BuyNoks to perform logistics services.
Shipment: Any parcel, package, carton, document, or item accepted by BuyNoks Logistics for transportation.
Forward Shipment: Movement of a shipment from the Seller's pickup location to the Customer's delivery address.
RTO (Return to Origin): The return movement of an undelivered shipment from the Customer's address back to the Seller due to refusal, failed delivery attempts, incorrect address, or other applicable circumstances.
Reverse Pickup: Collection of a shipment from a Customer and transportation back to the Seller for returns, exchanges, warranty claims, or service requests.
COD (Cash on Delivery): A payment method where the Customer pays the order amount at the time of delivery.
2.1 Overview
BuyNoks Logistics operates a technology-enabled delivery network designed to facilitate secure, reliable, and timely movement of shipments between Sellers and Customers.
2.2 Initial Service Coverage
At launch, BuyNoks Logistics shall provide delivery services within Chhindwara District, Madhya Pradesh, India. This includes urban, semi-urban, and rural locations where delivery services are operationally feasible.
2.3 Delivery Zones
BuyNoks may classify service areas into delivery zones: Zone A – City Core; Zone B – Urban Areas; Zone C – Semi-Urban Areas; Zone D – Rural Areas; Zone E – Remote Areas. Delivery charges, estimated timelines, and service availability may vary across different zones.
2.4 Disclaimer
All delivery timelines displayed on the BuyNoks platform are estimated and may vary depending on operational, environmental, or regulatory factors. BuyNoks will make commercially reasonable efforts to complete deliveries within the estimated time but does not guarantee delivery within any specific timeframe unless expressly agreed in writing.
3.1 General Responsibilities
Sellers using BuyNoks Logistics must provide accurate shipment information, ensure proper packaging, comply with applicable laws, maintain product quality, honour customer orders, process returns as per policy, and pay applicable logistics charges.
3.2 Product Compliance
Sellers are responsible for ensuring that products are legally permitted for sale, comply with quality standards, are accurately described, are not counterfeit or prohibited, and required licences and certifications are maintained.
3.3 Packaging Responsibilities
Sellers must ensure adequate packaging for product protection, secure sealing of packages, correct labelling, and compliance with packaging standards.
4.1 Delivery Address
Customers must provide accurate and complete delivery address, valid contact number, PIN Code, and landmark where applicable.
4.2 Availability
Customers must remain available during delivery hours, respond to delivery partner communication, provide access to delivery location, and arrange for authorised recipient if unavailable.
4.3 COD Payment
For COD orders, Customers must keep exact payment amount ready, pay upon successful delivery, use approved payment methods, and not refuse payment without valid reason.
5.1 Operational Responsibilities
Delivery Partners must complete assigned pickups and deliveries, follow delivery instructions, maintain professional conduct, protect shipment safety, use approved routes, comply with traffic laws.
5.2 Customer Interaction
Delivery Partners must behave professionally with Customers, respect customer privacy, follow delivery protocols, and handle complaints appropriately.
5.3 COD Collection
For COD shipments, Delivery Partners must collect exact authorised amount, record payment accurately, issue receipts where applicable, and deposit payments as per procedures.
6.1 Purpose
This section defines the products, materials, and shipment categories that are prohibited, restricted, or subject to special approval before transportation through BuyNoks Logistics.
6.2 Prohibited Shipments
The following categories may not be accepted through BuyNoks Logistics unless specifically approved and legally permitted: Illegal goods, Hazardous Materials, Weapons & Restricted Items, Wildlife & Protected Items, and Unauthorised Pharmaceuticals.
6.3 Restricted Shipments
Certain products may require additional approval, documentation, or special handling. Examples may include Electronic Items & Battery Products, Liquid Products, Food & Consumable Products, Fragile Items, and High-Value Products.
6.4 Seller Responsibility
Sellers are solely responsible for ensuring that all products shipped through BuyNoks are legally permitted for sale and transportation, comply with applicable laws and regulations, are accurately declared, are properly packaged, and include required documents where applicable.
6.5 Misdeclaration
Sellers must accurately declare shipment contents and value. Misdeclaration may result in shipment rejection, additional charges, account suspension, recovery of losses, or legal action where applicable.
7.1 Definition of Force Majeure
"Force Majeure Event" means any event or circumstance beyond the reasonable control of BuyNoks that prevents, delays, or affects the performance of logistics or platform services. Such events may include natural disasters, floods, earthquakes, fire, storms, extreme weather conditions, epidemics or pandemics, war, civil unrest, strikes, government restrictions, lockdowns, regulatory changes, transportation disruptions, internet or technology failures, and power failures.
7.2 Effect of Force Majeure Events
During a Force Majeure Event, BuyNoks may suspend affected services, delay shipment processing, modify delivery timelines, restrict certain locations, or temporarily stop specific operations. BuyNoks shall make reasonable efforts to restore services as soon as practical.
7.3 Limitation of Logistics Liability
To the maximum extent permitted by law, BuyNoks shall not be liable for delays caused by third parties, customer refusal, incorrect information provided by users, product defects, seller misconduct, government actions, or Force Majeure Events.
7.4 Product Responsibility Disclaimer
BuyNoks does not manufacture, own, or control products listed by Sellers unless specifically stated. Therefore, BuyNoks shall not be responsible for product quality, manufacturing defects, product performance, product compliance, or Seller claims.
8.1 Acceptance of Policy
By using BuyNoks Logistics services, all users acknowledge that they have read and understood this Policy, agreed to comply with the applicable terms, and accepted the responsibilities and obligations defined herein. Use of BuyNoks Logistics services constitutes acceptance of this Policy.
8.2 Policy Modification Rights
BuyNoks reserves the right to modify, update, replace, or discontinue any part of this Logistics Policy due to business requirements, technology improvements, operational changes, government regulations, or industry practices.
8.3 Notification of Changes
Changes to this Policy may be communicated through BuyNoks website, mobile application, Seller dashboard, email communication, platform notifications, or other official communication channels. Users are responsible for reviewing updated policies.
8.4 Severability
If any provision of this Policy is found invalid, unlawful, or unenforceable, the remaining provisions shall continue to remain valid. The affected provision shall be interpreted to the maximum extent legally permitted.
9.1 Compensation Eligibility
Compensation shall not be automatic merely because a claim has been submitted. Each claim shall be assessed based on evidence and applicable liability terms.
9.2 Liability Limits
Where BuyNoks accepts liability, compensation may be limited to the applicable declared shipment value, contractual liability limit, insurance coverage, or published claim limit.
9.3 Exclusions
BuyNoks shall not be liable for losses caused by improper packaging, incorrect information, prohibited goods, seller misconduct, customer misconduct, Force Majeure Events, or third-party failures beyond reasonable control.
9.4 Indirect Loss
To the maximum extent permitted by applicable law, BuyNoks shall not be responsible for indirect, consequential, or business losses arising from logistics delays or service interruptions.
10.1 Purpose
This section establishes general service-level expectations for BuyNoks Logistics.
10.2 Pickup SLA
Pickup timelines may vary according to location, shipment volume, seller availability, delivery partner availability, and operational conditions.
10.3 Transit SLA
Estimated transit times are indicative and may vary due to distance, route, weather, operational conditions, government restrictions, and Force Majeure Events.
10.4 Delivery SLA
Delivery timelines are estimates unless specifically guaranteed under a separate written agreement.
10.5 SLA Exceptions
SLA commitments may be affected by incorrect addresses, customer unavailability, seller delays, remote locations, holidays, Force Majeure Events, and third-party service disruptions.
11.1 Purpose
BuyNoks maintains fraud prevention procedures to protect Customers, Sellers, Delivery Partners, payment systems, and logistics operations.
11.2 Prohibited Fraudulent Activities
Users must not engage in fake orders, fake COD orders, payment fraud, false claims, shipment manipulation, identity misuse, false delivery attempts, account manipulation, or misuse of promotional offers.
11.3 Monitoring
BuyNoks may monitor transactions, orders, shipment activity, and account behaviour to identify suspicious activity.
11.4 Action Against Fraud
BuyNoks may reject transactions, restrict accounts, suspend services, recover losses, terminate accounts, or report matters to authorities where legally required.
12.1 Purpose
This section establishes the process for resolving disputes relating to BuyNoks Logistics services.
12.2 First-Level Resolution
Users should first contact BuyNoks Customer Support and provide Order ID, Shipment ID, relevant transaction details, description of the dispute, and supporting documents.
12.3 Internal Review
BuyNoks may review shipment records, payment records, tracking information, communication records, Proof of Delivery, and other relevant evidence.
12.4 Escalation
If a dispute cannot be resolved through normal support procedures, it may be escalated according to the applicable agreement or legal process.
12.5 Governing Law
These Terms shall be governed by applicable laws of India.
13.1 Right to Amend
BuyNoks reserves the right to amend, update, replace, or modify this Logistics Policy.
13.2 Reasons for Amendments
Amendments may be made due to changes in law, government regulations, tax changes, operational requirements, technology improvements, changes in logistics partners, business requirements, or industry standards.
13.3 Publication
Updated policies may be published through BuyNoks website, Seller dashboard, Customer account, email, platform notifications, or other official communication channels.
13.4 Effective Date
Each amendment may specify its effective date. Where no separate effective date is stated, the updated policy shall become effective upon publication or communication, subject to applicable law.
13.5 User Responsibility
Users are responsible for reviewing the latest version of the BuyNoks Logistics Policy. Continued use of BuyNoks Logistics services after an amendment becomes effective may constitute acceptance of the updated Terms, to the extent permitted by applicable law.
Version: 1.0 | Company: BuyNoks | Document: BuyNoks Logistics Policy | Applicable Region: India