Last Updated: May 20, 2026
All payments made on buynoks are generally non-refundable.
This includes, but is not limited to:
Refunds will not be issued for:
buynoks is a technology-enabled marketplace and lead-connection platform.
Our role is limited to:
A service is considered delivered when:
buynoks does not guarantee:
Subscription plans:
Unused benefits:
buynoks may, at its sole discretion, offer lead replacement instead of refunds in limited technical failure situations.
Replacement may be considered only if:
Replacement will not be provided for:
All replacement decisions remain subject to internal verification.
| Plan | Replacement Policy |
|---|---|
| Silver | ❌ No replacement |
| Gold | ❌ No replacement |
| Platinum | ❌ No replacement |
| Non-GST Retailer Lite | ❌ No replacement |
Replacement requests:
buynoks's decision shall be final.
Verification badges indicate limited identity or business checks only.
Badges:
Badge fees:
buynoks reserves the right to revoke or modify badges without refund if misuse, fraud, or policy violations are detected.
Distributor rewards and commissions are governed by internal platform rules.
buynoks reserves the right to:
Commission payouts may be withheld in cases involving:
buynoks's internal records shall be treated as final.
Payments on buynoks may be processed through third-party providers such as Razorpay.
Users acknowledge that:
buynoks may deny replacement requests and take action where:
Actions may include:
Refunds may be provided where required by applicable law or valid court orders.
Where legally required, buynoks's liability shall remain limited to the extent permitted by law and applicable agreements.
buynoks reserves the right to modify this policy at any time.
Updated policies become effective upon publication on the platform.
Continued use of buynoks constitutes acceptance of revised policies.
For questions regarding this policy:
The following sections govern refunds, cancellations, and compensation specifically for BuyNoks Logistics services.
1.1 Purpose
This section establishes the rules governing shipment cancellation, refunds, and related financial processes for BuyNoks Logistics services.
1.2 Shipment Cancellation
Shipment cancellation may be permitted depending on the shipment's operational status. Once transportation or delivery operations have commenced, cancellation may not be possible.
1.3 Cancellation Charges
Where cancellation is permitted, charges may apply for pickup charges (if pickup has been initiated), forward shipping charges (if transportation has commenced), COD charges (if applicable), and any other operational costs already incurred.
1.4 Refund Processing
Approved refunds may be processed through the original payment method, seller wallet credit, or bank transfer. Processing timelines may depend on payment providers and banking systems.
2.1 Shipment Cancellation
Shipment cancellation may be permitted depending on the shipment's operational status. Once transportation or delivery operations have commenced, cancellation may not be possible.
2.2 Applicable Charges
Cancellation may remain subject to charges already incurred, including pickup charges, forward shipping charges, COD charges, RTO charges, reverse pickup charges, and additional handling charges.
2.3 Refund Eligibility
Any refund shall be determined according to transaction status, applicable BuyNoks policies, charges already incurred, seller agreement, and applicable law.
2.4 Non-Refundable Charges
Charges relating to services already performed may not be refundable unless otherwise required by applicable law or specifically approved by BuyNoks.
2.5 Refund Processing
Approved refunds may be processed through the original payment method or another approved method. Processing timelines may depend on payment providers and banking systems.
3.1 COD Refund to Sellers
Where BuyNoks collects COD payments on behalf of Sellers, the collected amount shall be remitted to the Seller after deducting applicable shipping charges, COD handling charges, RTO charges, platform fees, and taxes.
3.2 COD Refund Eligibility
COD refunds to Sellers are processed according to the settlement cycle. The settlement cycle shall be determined by BuyNoks and may vary depending on Seller subscription plan, transaction volume, risk assessment, and operational requirements.
3.3 COD Disputes
If a Seller disputes a COD settlement, the Seller must submit the claim within the period prescribed by BuyNoks. Claims submitted after the prescribed period may not be considered.
4.1 Claim Eligibility
Claims may be submitted by Sellers, Customers (where applicable under marketplace policies), or approved business partners. A claim shall only be considered if shipment details are available, required evidence is provided, claim is submitted within the prescribed timeline, and the shipment was processed through BuyNoks Logistics.
4.2 Claim Submission Timeline
Claims must be submitted within the timeframe specified by BuyNoks after delivery completion, shipment return, detection of loss or damage, or shipment status confirmation. Claims submitted after the prescribed period may not be accepted.
4.3 Compensation for Lost Shipments
Where BuyNoks accepts responsibility for a lost shipment, compensation may be determined based on declared shipment value, applicable insurance coverage, commercial agreement terms, and applicable compensation limits. BuyNoks may not compensate beyond the approved liability limit.
4.4 Compensation for Damaged Shipments
For approved damage claims, compensation may be determined based on extent of damage, repair possibility, product value, evidence submitted, and applicable liability limits.
4.5 Packaging-Related Damage
BuyNoks shall not be responsible for damage caused due to poor packaging, insufficient protection, incorrect labeling, leakage due to Seller packaging failure, or product defects.
4.6 Claim Settlement
Approved compensation may be processed through Seller wallet adjustment, bank transfer, account credit, or other approved settlement methods. Settlement timelines may vary depending upon verification and processing requirements.
5.1 Compensation Eligibility
Compensation shall not be automatic merely because a claim has been submitted. Each claim shall be assessed based on evidence and applicable liability terms.
5.2 Liability Limits
Where BuyNoks accepts liability, compensation may be limited to the applicable declared shipment value, contractual liability limit, insurance coverage, or published claim limit.
5.3 Exclusions
BuyNoks shall not be liable for losses caused by improper packaging, incorrect information, prohibited goods, seller misconduct, customer misconduct, Force Majeure Events, or third-party failures beyond reasonable control.
5.4 Claim Settlement
Approved compensation may be settled through Seller wallet, bank transfer, account adjustment, or other approved settlement methods.
Version: 1.0 | Company: BuyNoks | Document: BuyNoks Logistics Refund Policy | Applicable Region: India
By purchasing or using any buynoks service, users acknowledge that they have read, understood, and agreed to this Refund & Replacement Policy.